Manufacturer’s warranty

  • Direct warranty from
    the manufacturer
  • Hotline
    availability
  • Post-warranty
    service

COLLAR Company has been present on the Ukrainian market for more than 26 years and is engaged in the production of pets products. Our product line consists of 13 brands and more than 5000 items, which we distribute in 78 countries around the world.

All our catalog products are high quality, and they have been tested to verify compliance with the most stringent requirements.

In December 2021, COLLAR Company received the ISO 9001 certificate. It confirms that all quality management processes of the Company comply with international standards.

Certificate ISO 9000:2015 COLLAR Company

Every created product is designed to be the best and serves for a long time. No matter where you purchased our products, we offer a global direct warranty:

  • EVOLUTOR pet accessories – lifetime global warranty on the entire product.
  • WAUDOG pet accessories – lifetime warranty* on all hardware, and retractable leashes have 2 years global warranty on the entire product.
  • WAUDOG Smart ID products – QR pet tags and pet microchips have a lifetime warranty**. 
  • COLLAR retractable leashes – 2 years warranty on the entire product.
  • AquaLighter products 2 years warranty on the entire product.

*Attention! WAUDOG Fun toys don’t have a global direct warranty.
**Except pet tags that are included as a part of the products (collars and harnesses).

We would like to inform you that any warranty for COLLAR Company products is not valid on the territory of Russia and Belarus.

We have a special department that deals with product quality issues. You can contact a quality specialist in any of these ways:

We offer the best conditions of cooperation for wholesale buyers. We take care of all warranty issues.

Our quality is to your benefit!

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