Manufacturer’s warranty

  • Direct warranty from
    the manufacturer
  • Hotline
    availability
  • Post-warranty
    service

COLLAR Company has been present on the Ukrainian market for more than 26 years and is engaged in the production of pets products. Our product line consists of 13 brands and more than 5000 items, which we distribute in 78 countries around the world.

All our catalog products are high quality, and they have been tested to verify compliance with the most stringent requirements.

In December 2021, COLLAR Company received the ISO 9001 certificate. It confirms that all quality management processes of the Company comply with international standards.

Certificate ISO 9000:2015 COLLAR Company
Certificate ISO 9000:2015 COLLAR Company

Every created product is designed to be the best and serves for a long time. No matter where you purchased our products, we offer a global direct warranty:

  • EVOLUTOR pet accessories – lifetime global warranty on the entire product.
  • WAUDOG pet accessories – lifetime warranty* on all hardware, and retractable leashes have 2 years global warranty on the entire product.
  • COLLAR pet accessories – lifetime direct warranty on metal hardware, and retractable leashes have 2 years global warranty on the entire product.
  • AquaLighter products – 2 years warranty on the entire product.

*Attention! WAUDOG Fun toys don’t have a global direct warranty.

We want to inform you that any warranty for COLLAR Company products is not valid in the territory of Russia and Belarus.

We have a special department that deals with product quality issues. You can contact a quality specialist in any of these ways:

  • Call the phone number: 0 800 30-01-04.
  • Send a message via Viber: +38 067 464 43 03. 
  • Write an email: man_quality@collar.com.

We offer the best conditions of cooperation for wholesale buyers. We take care of all warranty issues.

Our quality is to your benefit!

    Activate the warranty

      Request for warranty case

      Warranty reviews

      review waterproof
      review evolutor
      review evolutor
      Предыдущий слайд
      Следущющий слайд

      Become a partner